SVA Life Sciences supports clients in the implementation, administration, and further development of the Veeva cloud solutions and Veeva product range including Multichannel CRM, Medical CRM, and Veeva Vault. Our certified consultants and administrators have successfully supported numerous Veeva projects, and we are able to provide consulting, training, and managed services from one source. Life Science companies benefit most significantly from our knowledge of the industry and typical processes and workstreams aligned with these implementations.
Services we provide:
Our experts develop training strategies for specific target groups, tailored to individual customers and based on the latest methodology and didactics. We ensure that appropriate learning channels are used and that training covers your processes as well as the handling of the Veeva products.
We prepare e-learning programs, design the required media (presentations, user guides, quick reference guides, etc.), and conduct train-the-trainer, key user, and end user training sessions (in person or using a virtual classroom). Our ultimate goal is to improve user acceptance and the effectiveness of Veeva for your employees and for your company.
We offer a comprehensive package for the ongoing operation of your Veeva products. Our certified Veeva experts specialize in the design and execution of Veeva CRM reports and dashboards, and handle testing, assist with data management, implementation of change requests, and coding. We assign a service manager to you as your key point of contact. The quality of our internal IT service processes is backed by the internationally established ITIL standard.